Our web-store is open 24/7 so that you may order when it is most convenient for you. Please keep in mind that your orders will always be processed during our processing centers hours (Monday – Friday, 10:00 AM to 6:30 PM Mountain Time). Our normal business hours are Monday-Friday 10:00-6:30, Saturday 10-5:00 and Sunday 11-5:00 if you have any questions. All orders will be processed within 1-3 days. Please allow 3-8 days for delivery. Please allow extra shipping time for orders that are placed over the weekend or on holidays because they are processed the following business day.
We ship all products marked free shipping via UPS standard ground service or U.S. Postal Service. We also offer UPS 3 day select, 2nd day air and next day air options for additional shipping charges. UPS cannot ship to a PO box so make sure to provide a physical shipping address on your order.
We ship most products for free (Standard Ground or US Mail) anywhere within the Continental United States. For addresses in Hawaii and Alaska standard shipping rates apply. Note: We do not ship outside the United States or to any mail drop or freight forwarding services. We also will not ship to unconfirmed (by PayPal) addresses.
In Store Pick Up
If you wish to pick your products up in the store, please be sure to designate this during the checkout process
- Products should be in original packaging and in resell-able as new condition.
- Returns will be credited or exchanged (excluding shipping charges) unless otherwise specified.
- For heath reasons, certain items are not returnable (earplugs, wetsuits, swimwear).
Return and Refund Policy
You may return any new, unused merchandise in it’s original undamaged packaging (with all manuals) for a refund excluding any shipping fees. Used Items will not be eligible for return/refund. Refunds/returns must be completed within 30 days of the purchase. A return authorization or RMA number is required.
Class and Aquarium Programs Cancellation Policy
A‐1 SCUBA & TRAVEL AQUATICS CENTER, INC.
COURSE ENROLLMENT AGREEMENT
Thank you for choosing A‐1 Scuba & Travel Aquatics Center for your diving education. Our goal is to offer you the best in
diver education, equipment options, service, travel opportunities, exceed your expectations and have fun!
Please read each item below. Your acceptance at checkout indicate you understand and agree to the statements.
- Full payment is necessary to reserve your space in ANY course
- Should you cancel or transfer FOR ANY REASON less than 48 hours before the starting date of the course, all fees will be
- Should you cancel or transfer less than seven (7) days but more than 48 hours before the starting date of the class, there will be a
$75 transfer/cancellation fee
- There is a $10 fee for any cancellations outside of 7 days
- There are NO REFUNDS or TRANSFERS once the Course/Aquarium Experience begins.
- Weekend Open Water classes move at a rapid pace, therefore it is very important that you are comfortable in the water and have read
all related Independent Study material before arriving for class. Those completing PADI eLearning will need to complete all online
components before the course begins and provide your instructor with a copy of your PADI eRecord.
- PADI eLearners and PADI Online Touch participants will need to enroll online thru the PADI website and complete all sections and provide your
instructor with a copy of the eRecord at the beginning of the course. There is a separate fee for this paid directly to PADI.
- If using a PADI Manual, be sure it is current (borrowed materials are often out of date) Note: This does not
apply to eLearners
- There may be occasions when A‐1 Scuba & Travel Aquatics Center, Inc. must cancel a class. Should this occur, you will be
contacted before the starting date and will have the option of receiving a full refund or transferring to another class.